Compliance Program: Managing Patient Complaints and Expectations

[foundry_image_tile image=”643″ title=”Managing Patient Complaints and Expectations” subtitle=”Thursday November 3, 2016: 12-1pm”]

Presenter
Viviane Jesequel, RN, HCRM

Patients come to a consultation with expectations regarding their treatment and care that they may, or may not, make clear to the practitioner. Unmet expectations can lead to patient dissatisfaction and increase the likelihood that a patient may make a claim or complaint against a practitioner.

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