Compliance Program: Managing Patient Complaints & Expectations

[foundry_image_tile image=”643″ title=”Managing Patient Complaints & Expectations” subtitle=”Thursday March 16, 2017: 12-1pm”]

Presenter
Vivian Jesequel, RN

Patients come to a consultation with expectations regarding their treatment and care that they may, or may not, make clear to the practitioner. Unmet expectations can lead to patient dissatisfaction and increase the likelihood that a patient may make a claim or complaint against a practitioner

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